Return Policy
Parts Pro Bangladesh
At Parts Pro Bangladesh, we are committed to providing genuine and high-quality car spare parts and accessories. If you face any issue with a product, our return and replacement policy is designed to ensure a fair and transparent process for our customers.
Return Eligibility
Products may be eligible for return or replacement under the following conditions:
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The product received is damaged or defective.
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The wrong product was delivered.
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The product does not match the order confirmation.
Customers must inform us within 24 hours of receiving the product if any issue is found.
Conditions for Return
To be eligible for a return or replacement, the following conditions must be met:
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The product must be unused and in its original condition.
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The item must be returned with original packaging, invoice, and accessories (if applicable).
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The product must not be installed, modified, or damaged by the customer.
Non-Returnable Items
The following items are generally not eligible for return or replacement:
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Products that have already been installed or used.
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Items damaged due to improper installation or handling.
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Products ordered with incorrect specifications provided by the customer.
Replacement Process
If your return request is approved:
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Our team will verify the issue.
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The product will be collected or returned to our location.
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A replacement product will be provided if the issue is confirmed.
Please note that Parts Pro Bangladesh currently provides replacement only and does not offer cash refunds.
Payment Method
At this time, all orders are processed through Cash on Delivery (COD). Customers are requested to check the product during delivery before completing the payment.
Contact for Return Requests
If you need to request a return or replacement, please contact us:
Parts Pro Bangladesh
Customer Support
Phone: +8801811654020
Email: info@partsprobd.com